Introduction

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Welcome to the website of Dr. Gurminder Rawal ("us", "we", or "our"), a professional life coach offering personalized coaching services. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our website or engage with our services. By using our website and services, you agree to the terms of this Privacy Policy.

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By availing yourself of any services through this website, you acknowledge that Mantranaa is the legal entity responsible for processing all payments, issuing contracts, and delivering services on behalf of Dr. Gurminder Rawal. All invoices, receipts, and legal documents will be issued in the name of Mantranaa, and any contractual relationship formed through this website is with Mantranaa, with Dr. Gurminder Rawal acting as the service provider.

 

Information Collection And Use

To let us operate and use the Platform effectively, we may collect, use, and store the information described below. We also disclose certain information to third parties, as described further below. The information we collect is received directly or indirectly from you and generated in the course of your use of the Platform. The data we collect is not used for marketing or any other purposes except as specified in this Privacy Policy.

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Types of Data Collected

1. Visitor Data

We collect, use, and store data regarding user visits to its website (“Visitor Data”), including the particular pages visited or viewed by the user, the amount of time the user spent on the website, website errors experienced by the user, visits to the “Let’s Chat” page, and information about the browser or device used to access the website and application. These practices apply to users who visit pages for those seeking coaching services.

2. Coaching Session Data

We collect, use, and store certain general data regarding user counseling sessions such as whether a live session has been scheduled by the user, whether a user joins a scheduled session, when a coaching session began and ended, and whether a coaching session was canceled or rescheduled.

3. Communications Data

We collect, use, and store communications between users and us, and communications between users and our customer service team (“Communications Data”).

4. Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address

• First name and last name

• Phone number

• Address, State, Province, ZIP/Postal code, City

• Cookies and Usage Data

5. Usage Data

We may also collect information about how you access and use the Service ("Usage Data"). This Usage Data may include details such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages you visit on our Service, the time and date of your visit, the duration spent on those pages, unique device identifiers, and other diagnostic data.

6. Tracking & Cookies Data

We use cookies and similar tracking technologies to monitor activity on our Service and store certain data. Cookies are small files that may include an anonymous unique identifier, which are sent to your browser from a website and stored on your device. Additionally, we use tracking technologies such as beacons, tags, and scripts to collect information, enhance your experience, and analyze our Service.

You can configure your browser to reject all cookies or to notify you when a cookie is being sent. However, please be aware that if you decline cookies, some features of our Service may not work as intended.

Examples of Cookies we use:

• Session Cookies: These could be used to manage user sessions, ensuring that users remain logged in while navigating through different pages of the website. This is important for any interactive features or secure areas of the site, such as booking or payment pages.

• Preference Cookies: These would be useful for remembering user preferences, such as preferred methods of communication. This enhances the user experience by making the website more personalized and user-friendly.

• Security Cookies: These are essential for protecting the website and its users from various security threats, such as cross-site scripting (XSS) attacks, unauthorized access, or other forms of online threats. They help ensure that the website remains secure for all users.

 

How We Collect Information

We collect information through the following methods:

1. Direct Interaction: When you contact us via phone, email, or our website.

2. Online Forms: When you register for our coaching services or workshops.

3. Cookies: We use cookies and similar tracking technologies to enhance your experience on our website.

 

Use of Data

We use the collected data for following purposes:

1. To provide and maintain our Service, including to monitor the usage of our Service.

2. To manage your account: to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.

3. For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the Service.

4. To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

5. To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

6. To manage your requests: To attend and manage your requests to us.

7. For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Service users is among the assets transferred.

8. For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

 

Transfer Of Data

Your information, including Personal Data, may be transferred to and stored on computers located outside your state or region where data protection laws may differ from those in your jurisdiction.

By consenting to this Privacy Policy and submitting your information, you agree to this transfer.

We will take all reasonable steps to ensure that your data is handled securely and in accordance with this Privacy Policy. No transfer of your Personal Data will occur to any organization or country unless there are adequate safeguards in place, including the protection of your data and other personal information.

 

Disclosure Of Data

We will not disclose your Personal Data without your consent to any third party. However, we may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation.

• Protect and defend the rights or property of Dr. Gurminder Rawal.

• Prevent or investigate possible wrongdoing in connection with the Service.

• Protect the personal safety of users of the Service or the public.

• Protect against legal liability.

 

Security Of Data

While using any internet-based service carries inherent security risks that cannot be 100 % eliminated, our systems, infrastructure, encryption technology, and processes are all designed with your security and privacy as a priority. We follow industry standards and best practices to prevent unauthorized access, use, and disclosure of your information. We also comply with all applicable Indian laws and regulations regarding data privacy.

 

Retention Of Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

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Children’s Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If We become aware that we have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from our servers.

If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.

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Links To Other Sites

Our Service may contain links to other websites or platforms, such as Instagram, Facebook, or X, that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly recommend that you review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

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Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Effective Date" at the end of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: mantranaa24@gmail.com

• By phone: +91 9599658617

• By visiting the Privacy Policy page on our website

Effective Date: 16 September, 2024